We are more than a care provider — we are a CQC-regulated partner committed to safe, effective, caring, responsive and well-led services that genuinely change lives.
From CQC regulation to our clinical governance framework — here is what sets Harritex Trust Care apart from other care providers in Leicester.
We are registered with and regulated by the Care Quality Commission — England's independent regulator of health and social care. Our registration is your assurance that we operate to nationally recognised standards of quality and safety at all times.
We have extensive experience delivering care for individuals with complex, high-risk and high-dependency needs — including complex continuing healthcare, TDDI clinical services, PEG feeding, hoisting and behavioural support. Nothing is too complex for our team.
Our TDDI (Treatment of Disease, Disorder or Injury) service operates under a robust clinical governance framework. All clinical tasks are competency-assessed and delivered under the supervision of qualified clinicians — meeting and exceeding CQC standards.
We understand that care needs don't follow a schedule. We can mobilise care packages quickly — often within 24–48 hours — and our flexible model means your package can evolve as your needs change, without lengthy delays or unnecessary bureaucracy.
Every member of our care team is DBS-checked, fully referenced and completes a comprehensive induction before working with clients. Ongoing training, competency assessments and regular supervision ensure consistently high standards of practice.
We don't believe in one-size-fits-all care. Every client receives a bespoke care plan developed collaboratively with them and their family — reviewed regularly to ensure it continues to meet their evolving needs, preferences and goals.
Our approach is built on the five key questions the Care Quality Commission uses to assess care services. We don't just meet these standards — we build our entire culture around them.
All staff complete mandatory safeguarding training before working independently. We have a zero-tolerance policy to abuse and a clear whistleblowing procedure. Risk assessments are completed for every client and reviewed at every care review.
Care plans are evidence-based and outcome-focused. We track progress against individual goals and adjust support accordingly. Regular supervision and annual appraisals keep our team's skills sharp and up to date.
We recruit on values, not just skills. Every carer joins because they genuinely want to make a difference. We monitor satisfaction regularly and act swiftly when any client or family member raises a concern.
Complaints are handled promptly, professionally and transparently. Our management team maintains an open-door policy. We conduct regular audits, quality checks and client satisfaction surveys to continuously improve.
Not all care providers are the same. Here's how Harritex Trust Care stacks up against typical alternatives.
| Feature | Harritex Trust Care | Generic Care Agency | Residential Care Home |
|---|---|---|---|
| CQC Registered & Regulated | ✓ | ✓ | ✓ |
| Care Delivered in Your Own Home | ✓ | ✓ | ✗ |
| TDDI Clinical Care at Home | ✓ | ✗ | ✓ |
| Complex & High-Risk Care Experience | ✓ | Varies | Varies |
| Rapid Response (within 24–48 hrs) | ✓ | Varies | ✗ |
| Bespoke Person-Centred Plans | ✓ | Varies | Limited |
| Family Involvement & Transparency | ✓ | Varies | Limited |
| Competency-Assessed Clinical Staff | ✓ | ✗ | ✓ |
| Maintain Independence at Home | ✓ | ✓ | ✗ |
Our clients and their families are the best judge of the care we provide. Here is what some of them have shared.
"The care my mother receives from Harritex is exceptional. The carers are punctual, professional and genuinely kind. For the first time in years, I feel confident that Mum is truly safe and happy in her own home."
"When Dad was discharged from hospital needing clinical wound care, I was terrified. Harritex arranged everything within 24 hours. The clinical care worker is brilliant — Dad trusts her completely."
"As a care home manager, I rely on Harritex for emergency staffing cover. Their HCAs are always professional, well-presented and genuinely care about the residents. I wouldn't use anyone else."
Our registrations and accreditations exist to give you confidence — here is what they mean in practice.
Registered with England's independent regulator of health and social care. Our registration means we are inspected against national standards.
Every member of our care team holds a current enhanced DBS certificate — checked before employment and renewed regularly.
Our training programme is aligned with Skills for Care's national standards — ensuring our workforce meets recognised sector benchmarks.
Comprehensive public liability and employer's liability insurance provides complete peace of mind for our clients and their families.